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Hotel Manager's

Hotel Manager's

Asia Peopleworks IncMetro Manila, Philippines
1 day ago
Job description

Overview

Direct message the job poster from Asia Peopleworks Inc

Department / Section : Operations Department

Directly Reporting to : Assistant Hotel Director / Hotel Director

All Department Heads (Front Office, Housekeeping, F&B, Sales & Marketing, Engineering, Security)

JOB DESCRIPTION

SUMMARY OF POSITION :

The Hotel Manager is responsible for the overall operations, performance, and profitability of the assigned hotel branch. This role oversees all departments to ensure smooth daily operations, excellent guest satisfaction, efficient use of resources, and compliance with company standards and policies. The Hotel Manager also provides leadership to staff, drives revenue growth, and ensures the delivery of high-quality services aligned with the company’s vision and brand standards.

Responsibilities

  • Operational Management : Oversee day-to-day hotel operations to ensure efficiency, consistency, and guest satisfaction.
  • Ensure all departments (Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, Security) are performing according to standards.
  • Monitor hotel facilities and services to ensure cleanliness, safety, and quality.
  • Handle guest feedback, complaints, and special requests in a professional and timely manner.
  • Develop and manage the hotel’s budget, expenses, and forecasts.
  • Monitor daily revenue, occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room) performance.
  • Implement cost-control measures while maintaining service quality.
  • Work with Sales & Marketing to maximize revenue, bookings, and hotel visibility.
  • Supervise, guide, and evaluate Department Heads and team members.
  • Foster a positive and productive work environment, ensuring staff motivation and development.
  • Conduct regular meetings with department heads to align goals and strategies.
  • Oversee recruitment, training, and performance appraisals in coordination with HR.

Guest Experience & Service Quality

  • Ensure high standards of customer service and guest satisfaction.
  • Maintain and improve guest review ratings across platforms.
  • Uphold hotel brand standards and ensure consistency in guest experience.

    • Compliance & Reporting

  • Ensure compliance with hotel policies, legal regulations, safety, and sanitation standards.
  • Submit regular performance, operational, and financial reports to the Corporate Office.
  • Implement standard operating procedures (SOPs) and ensure adherence across all departments.

    • Qualifications

  • Bachelor’s degree in Hotel & Restaurant Management, Business Administration, or related field.
  • Strong leadership, organizational, and problem-solving skills.
  • Proven ability to manage budgets, control costs, and drive revenue.
  • Excellent communication, interpersonal, and guest service skills.
  • Knowledge of hotel management systems (PMS - Property Management System, POS - Point of Sale, etc.) and industry trends.

    • Core Competencies

  • Leadership and team management
  • Strategic and financial planning
  • Decision-making and problem-solving
  • Business acumen and revenue-driven mindset
  • Adaptability and resilience under pressure

    • Property Locations : 10 Vacancies

    Quiapo, Manila

    Cebu

    Seniority & Employment

  • Seniority level : Mid-Senior level
  • Employment type : Full-time

    • Job Function & Industries

  • Job function : Management and Customer Service
  • Industries : Hospitality and Hotels and Motels

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    Locations listed for reference only : Makati, Manila, Pasig, Quezon City, Muntinlupa, Cebu.

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    Manager Manager • Metro Manila, Philippines