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Back office- Online assistant- Chat and email only

OrBitlineQuezon City, National Capital Region, PH

30+ days ago

Job description

As a key part of our customer support operations, you'll assist with inquiries related to orders, accounts, and general services for a well-known online platform. Your role is essential in ensuring smooth and timely responses to customer concerns through written channels.

Key Responsibilities :

Respond to customer inquiries via live chat and email with clarity and professionalism
Assist with order tracking, product questions, account issues, and basic troubleshooting
Handle multiple chats / emails simultaneously while maintaining accuracy
Document interactions and follow internal processes accurately

Qualifications :

Strong written English communication skills

Good reading comprehension and grammar

Fast and accurate typing skills (at least 40 WPM preferred)

Prior experience in back office, email, or chat support is a plus

Organized, detail-oriented, and able to multitask

Open to flexible schedules, including weekends and holidays

Why Work With Us?

100% non-voice – no phone calls required

Work with a supportive and professional team

Growth opportunities in a stable and fast-paced environment

Competitive salary and performance incentives

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Office Assistant • Quezon City, National Capital Region, PH