Workforce Analyst
- Serve as the primary point of contact on workforce management policies
- Serve as subject-matter expert on workforce optimization issues
- Responsible for reporting data management activities around employee schedules
- Improve processes and increase efficiency of operations by recommending necessary changes
- Responsible for the tracking and consolidation of attendance and plotted leaves every cutoff period.
- Bachelors Degree with at least 1yr of BPO experience
- Proficient with Microsoft Excel and Office, in order to store data, create reports, produce schedules and perform other tasks
- Possess knowledge or relevant experience scheduling, real time management and reporting. Also require the ability to summarize, visualize, and present data.
It is also vital that they possess knowledge of key call center metrics, including expected occupancy, utilization, service levels, handle time, abandonment rate, and ASA.
Workforce Analyst
Performance Monitoring. Monitor and report on key performance metrics related to workforce productivity Technology Utilization. Use workforce management software and tools to streamline processes and enhance Stay informed about advancements in workforce technology to recommend and implement improvements. Continuous Improvement. Proactively identify opportunities for process improvement and efficiency in workforce Reporting. Generate regular and ad hoc reports for management to track key workforce metrics and trends
Workforce Analyst
staffing and volume concerns Updating schedules to account for breaks, paid time off, tardiness, etc Using workforce Perform other ad hoc data analysis tasks as assigned Qualifications. 6 months experience of Workforce
Workforce Analyst
Ability to learn & manage multiple technical systems Strong knowledge of Excel is necessary Knowledge of Workforce
Wfm/Rta/Mis
Available locations. Clark BGC AlabangWorkforce Analyst. Scheduler is responsible in creating forecasts scheduling, capacity planning and other workforce reports requested. requests.Responsible for continuous improvement of forecasts, schedules and reports.Coordinates with workforce leads on highlights, lowlights, opportunities and help needed for workforce for engagement handled.Provides Management principles and calculations (COPC).3 year call center experience working as a Workforce Analyst
Workforce Analyst
Job DescriptionThe Workforce Management Planning and Resource Management Officer is responsible for forecasting scheduling, staff maintenance in actioning changes in our workforce management systems and analysis Monitoring and revising workforce and business forecasts, ensuring that various departments are properly Recognize that workforce planning tasks focuses on outcomes from the planning process, more so than the Be proactive versus reactive in anticipating workforce management needs.
Urgent Hiring: Workforce Analyst - Taguig
Workforce Analyst is accountable for scheduling, real time adherence, forecasting & analysis, reporting The Workforce Analyst ensures that policies for scheduling are followed and provide recommendations ( Required Qualifications. Minimum of 2 3 years' working knowledge and technical understanding of Workforce Preferred. Effective oral written communication skills. Strong critical and analytical SkillsWorkforce Analyst The Workforce Analyst ensures that policies for scheduling are followed and provide recommendat
WFM/RTA/MIS
Available locations. Clark BGC Alabang Workforce Analyst. Scheduler is responsible in creating forecasts scheduling, capacity planning and other workforce reports requested. leads on highlights, lowlights, opportunities and help needed for workforce for engagement handled. Minimum Qualification. Working knowledge and technical understanding of Workforce Management principles and calculations (COPC). 3 year call center experience working as a Workforce Analyst or its equivalent
Workforce Analyst
About the Role. A. Workforce Analyst. is responsible for real time and or intraday management of identify individual cases that might impact team performance. Tracking absenteeism as reported to the workforce Handbook. What You Bring To The Table. 2 3. years experience in a BPO organization, as part of workforce support, contact center environment. Solid knowledge of Google Sheets, Microsoft Excel, and or Workforce influential storytelling. Experienced in selecting, implementing and optimizing customer experience and workforce
Workforce Analyst
2 years of related Workforce Process Improvement experience required. 3 years customer care and or Responsibilities. Supervise workforce personnel on executing workforce strategies with precision Ensure workforce team will maintain and update local databases on a timely basis to foster accurate
WORKFORCE ANALYST
The Workforce Management Analyst is responsible for taking the lead in executing analysis to improve level risks for problem resolution and management notification.Communicate necessary adjustments of workforce