Talent.com
Partnership Manager

Partnership Manager

Athena LabsLapu-Lapu City, Central Visayas, Philippines
26 days ago
Job description

At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven members and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our members’' work and lives.

With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

Role Overview

As a Partnership Manager, you'll be instrumental in fostering and maintaining member-XP partnerships that drive growth and innovation within our organization. Your core responsibility is to identify, nurture, and oversee Athena’s partnerships with members. Leveraging your expertise in negotiation, relationship building, and strategic planning, you'll facilitate collaborative opportunities to enhance our market presence and achieve long-term objectives.

Duties & Responsibilities

  • Member and Crisis Management : Knows members and partnership well enough to step in during an emergency. Ensures the member is always covered even when unforeseen circumstances arise.
  • People and Relationship Development : Knows members, cultivates lasting member relationships, and understands members' business and personal strategies to determine their priorities and capabilities, and align executive partner capabilities and resources.
  • Business Acumen and Strategic Planning : Determines how Athena and their XP can help the member reach their goals while optimizing the benefits of the partnership.
  • Negotiation Skills : Prioritizes Athena's business interests and profitability while seeking mutually beneficial outcomes for both Athena and the member.
  • Critical Thinking and Problem-Solving : Determine the potential benefits and consequences of different options, and make a judgment based on the best option for all parties involved.
  • Communication Skills : Fosters member engagement and trust in the partnership through communication.
  • Conflict Resolution : Resolve conflicts diplomatically and constructively, fostering positive outcomes and maintaining productive relationships.
  • Leadership : Lead by example, providing guidance, direction, and support to team members, and fostering a culture of collaboration and accountability.
  • Global Experience : Navigate cultural nuances and complexities to effectively manage partnerships on a global scale. May be required to support members in multiple countries and time zones around the world.
  • Operations and Member Relationship Experience : Blend operational expertise with member relationship management skills to optimize processes and enhance member satisfaction.
  • Performance Management and Accountability : Set clear goals, track performance metrics, and hold both individuals and teams accountable for results.
  • Adaptability and Flexibility : Thrive in a fast-paced, ever-evolving environment, adapting strategies and approaches as needed to achieve success.
  • Relationship Management : Cultivate and nurture relationships with key stakeholders, fostering trust and collaboration to drive mutual success. - include XPs and Members.
  • Support and Development : Provide resources, empowerment, training, and support necessary for EAs to consistently deliver high-quality services.

Key Stakeholders

  • Member
  • Operations and Support Departments
  • Competencies

    Performance Management

  • Skill in overseeing and optimizing operational and relationship-driven performance to ensure efficient and effective service delivery.
  • Proficiency in establishing member partnership objectives and ensuring individual accountability based on defined performance expectations.
  • Ability to recruit and cultivate talent in alignment with the values and culture of the business, fostering a cohesive and values-driven work environment.
  • Decision-Making

  • Proficiency in managing and resolving member escalations to ensure customer satisfaction and retention.
  • Skill in utilizing critical thinking abilities to effectively analyze and address complex challenges or situations, leading to informed decision-making and successful outcomes.
  • Communication

  • Skill in cultivating collaborative relationships with direct reports, peers, and members, fostering a synergistic and cooperative work environment.
  • Proficiency in coordinating with cross-functional teams, driving tasks and projects to successful completion through effective communication and collaboration.
  • Member Relationship Management

  • Skill in nurturing and sustaining positive member relationships, fostering long-term loyalty and satisfaction.
  • Proficiency in managing and effectively resolving member escalations, ensuring member satisfaction, and maintaining strong business relationships.
  • Adaptability

  • Proficiency in adjusting to change and demonstrating flexibility in various situations, contributing to smooth operations and successful adaptation to evolving circumstances.
  • Punctuality

  • Responsiveness within shift
  • Attends all critical meetings
  • Communicates updates and changes on time (upward and downward)
  • Analytical Thinking

  • Skill in demonstrating robust analytical abilities to effectively oversee performance management, handle escalations, and implement risk mitigation strategies in decision-making processes.
  • Relevant Experience Required

  • Minimum 2 years of experience interfacing with foreign stakeholders, preferably American stakeholders.
  • Strong coaching skills and a dedication to professional development.
  • Minimum 2 years of people management experience
  • Excellent English communication and presentation abilities.
  • Proficiency in building skills and growing talent through custom, individualized development plans
  • Skilled in cross-functional stakeholder management and employee performance management.
  • Ability to conduct investigation and root-cause-analysis (RCA) to address challenges effectively.

  • Experienced in creating action plans and individual development plans based on RCA findings.
  • Proficient in executing performance conversations and ensuring follow-through on action items.
  • Willingness to work night shifts and rotating schedules as needed.
  • Proven track record in partnership management and business development, demonstrating successful establishment and maintenance of strategic alliances.
  • Exceptional negotiation and contract management skills, with a focus on creating mutually beneficial outcomes.
  • Strong strategic thinking abilities, including analysis of market trends and identification of collaboration opportunities.
  • Strong strategic thinking abilities, including the capacity to analyze market trends, competitive landscapes, and potential opportunities for collaboration.
  • Educational and Certification Requirements

    Bachelor's degree in business, marketing, or related field required; master's degree or MBA considered advantageous.

    Direct Reports and Span of Control

    10-15 Executive Partners

    Equal Opportunity Employer : At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe that diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.

    Why work here?

    At Athena, our purpose is to improve how people work and live by unlocking the power of time and talent. We're the industry leader in premium executive support, working with top-tier executives and leaders who demand excellence.

    Our XPs are equipped with cutting-edge technology and tools that enable them to deliver unparalleled client experiences and help clients maximize their potential.

    We offer competitive benefits, extensive professional development, and a culture built on high performance, authenticity, and recognition.

    Join us to be part of a team that's redefining executive support. At Athena, you'll work alongside exceptional colleagues, master advanced skills, and have the opportunity to make a transformative impact on your career.

    Get in Touch

    Ready to take the next step? Fill out the form below to share your details with one of our recruiters. We’ll reach out if there’s a role that aligns with your experience and career goals. At Athena, we’re always looking for top talent to join our growing team, and we’d love to explore how you can contribute to our success.

    CTA : Connect with a Recruiter Now

    Create a job alert for this search

    Manager • Lapu-Lapu City, Central Visayas, Philippines

    Related jobs
    • Promoted
    Partnership Manager

    Partnership Manager

    Athena LabsCebu City, Philippines
    At Athena, we empower possibility through transformative delegation.True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-b...Show moreLast updated: 27 days ago
    • Promoted
    Business Development Manager with Filipino

    Business Development Manager with Filipino

    WibitCebu City, Central Visayas, Philippines
    Our client is an award-winning, multi-licensed broker specializing in online CFD trading across FX, crypto, oil, metals, shares, and indices. As they continue to expand their presence in Southeast A...Show moreLast updated: 30+ days ago
    • Promoted
    Training Manager - Cebu City

    Training Manager - Cebu City

    TASQ Staffing SolutionsCebu City, Cebu, Philippines
    About the job Training Manager (Cebu) | Hybrid.Minimum of 2 years as a training manager in the BPO industry.Manage process trainers, assistant managers, and lead assistant managers aligned to the p...Show moreLast updated: 30+ days ago
    Partnership & Brand Manager (Cebu-onsite)

    Partnership & Brand Manager (Cebu-onsite)

    Gamigo Philippines IncorporatedCebu City, Cebu, PH
    Quick Apply
    Establish and set up a network of partnerships with local and global brands within and outside the gaming industry with a strong focus on the Philippines and Southeast Asia.Leveraging brand awarene...Show moreLast updated: 20 days ago
    • Promoted
    Business Development Manager (Filipino)

    Business Development Manager (Filipino)

    David Kennedy RecruitmentCebu City, Central Visayas, Philippines
    David Kennedy Recruitment is working with an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard Filipino spea...Show moreLast updated: 30+ days ago
    • Promoted
    BPO Travel QA Manager - Cebu City

    BPO Travel QA Manager - Cebu City

    TASQ Staffing SolutionsCebu City, Cebu, Philippines
    QA Manager - Travel (Cebu) | Onsite.Completed second year of college or a college degree.QA Manager in a travel or telecommunications voice account. Familiarity with quality improvement methodologie...Show moreLast updated: 30+ days ago
    • Promoted
    QA Manager - Travel (Cebu) | Start ASAP

    QA Manager - Travel (Cebu) | Start ASAP

    TASQ Staffing SolutionsCebu City, Cebu, Philippines
    About the job QA Manager - Travel (Cebu) | Onsite.QA Manager in a travel account / Telco Voice account.Has understanding of quality methodologies (Lean six sigma, Kaizen, etc).Direct client managemen...Show moreLast updated: 30+ days ago
    • Promoted
    Relationship Manager - Corporate

    Relationship Manager - Corporate

    CartrackCebu City, Central Visayas, Philippines
    About Cartrack Technologies Philippines Inc.We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Senior Relationship Manager...Show moreLast updated: 30+ days ago
    • Promoted
    Training Manager - Hybrid (Cebu City)

    Training Manager - Hybrid (Cebu City)

    TASQ Staffing SolutionsCebu City, Cebu, Philippines
    TASQ has a job opening for a training manager position in Cebu City, with a hybrid work setup.At least 2 years of experience as a training manager within the BPO industry.Experience managing proces...Show moreLast updated: 30+ days ago
    • Promoted
    Store Cashier - Minglanilla Cebu 2 (ZMG2)

    Store Cashier - Minglanilla Cebu 2 (ZMG2)

    MR DIY PhilippinesMinglanilla, Cebu, Philippines
    Candidate must possess bachelor’s degree (on Business course or any 4 year course).Has sufficient background in cashiering, preferably with POS experience. Has the ability to provide quality custome...Show moreLast updated: 30+ days ago
    • Promoted
    Project Development Manager (Vertical | Cebu based)

    Project Development Manager (Vertical | Cebu based)

    HRTXCebu City, Cebu, Philippines
    The Project Development Manager oversees monitoring the profitability of projects and directing the entire project development cycle, which includes setting up property management operations, condu...Show moreLast updated: 30+ days ago
    • Promoted
    Training Manager - Cebu (hybrid)

    Training Manager - Cebu (hybrid)

    TASQ Staffing SolutionsCebu City, Cebu, Philippines
    About the job : Training Manager - Cebu City (hybrid).Minimum of 2 years as Training Manager in BPO Industry.Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the pr...Show moreLast updated: 30+ days ago
    • Promoted
    Training Manager (Hybrid Setup)

    Training Manager (Hybrid Setup)

    TASQ Staffing SolutionsCebu City, Cebu, Philippines
    A college degree is required, preferably in Nursing, Psychology, Mass Communications, or Education.At least 2 years of experience as a Training Manager in the BPO or contact center setting.With exp...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager - Travel (Cebu) | Onsite

    Assistant Manager - Travel (Cebu) | Onsite

    TASQ Staffing SolutionsCebu City, Cebu, Philippines
    Preferrably with experience in Amadeus, Sabre, Galileo tools.Travel industry experience is a must.GDS is a non negotiable tool the rest are preferred. At least 2 years in College (preferred but not ...Show moreLast updated: 30+ days ago
    • Promoted
    PARTNER, TRAINING & DEVELOPMENT

    PARTNER, TRAINING & DEVELOPMENT

    QualfonCebu City, Central Visayas, Philippines
    Job Title : Partner, Training and Development.In this exciting position, you will play a key role in creating, executing, supporting, and guiding all training initiatives that impact the different f...Show moreLast updated: 30+ days ago
    • Promoted
    Business Development Manager (Filipino & Chinese)

    Business Development Manager (Filipino & Chinese)

    David Kennedy RecruitmentCebu City, Central Visayas, Philippines
    David Kennedy Recruitment is working with an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard Filipino & Ch...Show moreLast updated: 30+ days ago
    • Promoted
    PT Business Manager (CIP)

    PT Business Manager (CIP)

    Anytime FitnessCebu City, Cebu, Philippines
    Are you a performance-driven leader with a passion for fitness, sales, and team development?.Do you thrive in a high-accountability environment where ownership, execution, and impact are expected n...Show moreLast updated: 30+ days ago
    • Promoted
    Training Manager

    Training Manager

    TASQ Staffing SolutionsCebu, Philippines
    Minimum of 2 years as Training Manager in BPO Industry.Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. The job focuses on coaching and mentoring proce...Show moreLast updated: 30+ days ago