Subject Matter Expert

Join to apply for the Subject Matter Expert role at RYZE

At RYZE, we believe daily rituals create the foundation for living your greatest life. Our mushroom coffee and superfood products fuel the body and clarify the mind—helping people everywhere unlock their highest potential. We’re a fast-growing, mission-driven team passionate about wellness, innovation, and building a brighter future together.

The Role

We’re looking for a knowledgeable and detail-oriented Subject Matter Expert (SME) to support RYZE’s Customer Service and Operations teams. This role is responsible for ensuring accuracy, compliance, and quality across deliverables by providing expert guidance, validating information, and supporting process improvements.

The SME will serve as a trusted resource for Customer Support Representatives, Team Leads, and leadership—offering insights, answering complex inquiries, and helping ensure all materials, decisions, and communications reflect RYZE’s policies, best practices, and standards.

What You’ll Do

Technical & Product Expertise

• Maintain deep knowledge of RYZE products, policies, procedures, processes, and tools .
• Stay up to date with company updates, new releases, and operational changes through ongoing learning.
• Review project deliverables to ensure accuracy, compliance, and alignment with company standards.
• Provide expert advice and recommendations to Customer Support Representatives, Team Leads, and leadership via virtual meetings, Slack channels, or other communication platforms.
• Collaborate with Training Specialists to develop training materials, workshops, and knowledge-