Five9 Lead Engineer

Join to apply for the Five9 Lead Engineer role at FPS Innovation Labs

Lead the future of contact centers as a Five9 Lead Engineer - driving innovation, efficiency, and seamless customer connections. Join our team today and unleash your full potential!

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values

• Integrity - Do what’s right for everyone : clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

We are looking for a highly skilled PH-based Lead Five9 Engineer and Business Analyst to support a major cloud contact center transformation project for a well-known financial institution. This individual will help lead the transition from an on-premise Genesys environment to a modern CCaaS solution using Five9 VCC and Studio 7 IVA.

This position blends hands-on technical leadership with business analysis responsibilities. You will play a critical role across the full project lifecycle—from early planning and discovery to configuration, testing, and post-deployment support. Success in this role requires both strategic thinking and the ability to execute detailed technical tasks in a collaborative, agile environment.

Duties And Responsibilities

Qualifications

Required Skills

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