Customer Support Associate - Makati City

[Job Alert] Customer Support Associate

Hey there! Yes, YOU.

We are in need of YOU!

A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

Phone or Live chat shift

Help customers by understanding their queries and providing solutions

Searching the Knowledgebase and FAQ for relevant information to provide solutions

Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input

Escalate tickets to the internal team, if needed

Email shift

Work through the email queue from the oldest emails to the newest

Attend any coaching sessions set up by your Team Lead or QA.

Attend any improvement training set up by the client

Qualification :

Customer Service in a BPO industry with at least 6months experience

Great level of understanding of English, capable of working with English tooling and Knowledge Base

Ability to multi-task and take responsibility in challenging situations

Able to adjust to a fast-paced environment / constant changes

Problem-solving mindset with strong attention to detail

Ability to take ownership of contact to provide resolution to client

Ability to provide and receive feedback (it’s a two-way street)

Has a growth mindset with the desire to learn / keep learning

Basic Computer skills with a typing speed of 40 WPM, 100% accuracy

Filipino resident in the Philippines

A Day in the Life of a CS Agent (REMINDERS)

: ) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success

: ) Be creative, friendly, and solution-oriented with customers and colleagues

: ) Understand the need to meet expectations, rise above them, and go that extra mile for customers

: ) Be honest, able to own up to your mistakes, and never break promises

: ) Provide world-class customer support via chat, email, phone

: ) Work with the client’s internal teams to provide the best possible resolutions to the customer

: ) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Work location : Ayala Ave., Makati City, Philippines