Operations Manager (Hybrid) - Pasig

About the job Operations Manager (Hybrid) | Pasig

Work Hours : 8 hours per day

Work Setup : Morning shift (Monday-Friday)

Hybrid Setup : Primarily remote, with occasional onsite work required at least once per month

Equipment : Company-provided

Responsibilities :

Systems and Reporting Management

Design, build, and maintain comprehensive reports using agency management systems and business intelligence tools

Work with various operational systems to extract, analyze, and present data for leadership decision-making

Resource Planning and Utilization

Partner closely with the resourcing team to monitor and optimize capacity planning

across all departments

Analyze utilization rates and resource allocation to identify opportunities for improved

efficiency

Cross-Departmental Systems Support

Collaborate with department heads to understand reporting needs and system requirements

Facilitate data flow between creative, strategy, technology, and production teams through integrated systems

Requirements :

Bachelor's degree in Operations Management, Business Administration, or related field

3-5 years of operations experience, preferably in an agency, creative, or professional

services environment

Strong project management skills with experience using project management tools

Excellent communication and interpersonal skills with the ability to work effectively

across all organizational levels

Analytical mindset with proficiency in data analysis and reporting

Experience with process improvement methodologies and change management

Proficiency in Google Workspace, Microsoft Office Suite, and operational software

platforms

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications :

Experience in advertising, marketing, or creative agencies

Knowledge of creative production processes and workflows

Experience with business intelligence tools and dashboard creation

Understanding of budget management and financial reporting

Experience with agency management software like Adobe Workfront, Macronomy