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Operations Specialist

RELXManila

30+ days ago

Job description

The specialist role is a multi-skilled individual contributor who is an expert in learning agility and adapting to new or changing business needs.He / she will experience multiple operations environments and RELX businesses based on changing requirements, and will be exposed to new products, business units, and industries.Initial assignments are likely to be project-based or limited duration for several months, with opportunity for exposure across a broad range of learning.Based on competencies developed during initial assignments, individual preferences, and business requirements, the Operations Specialist can build his / her career path on a dedicated team or business unit, or continue with rotational assignments across the scope of RELX businesses.

Accountabilities :

The function is accountable in the following areas :

Ability to support any volume-based customer facing or back-office requirement as needed by the business
Ability to provide customer support through email, chat or phone calls
A good command of interpreting written English language.
Ability to work well on own initiative and able to remain focused.
Good organizational and time management skills with ability to meet deadlines.
A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
Confidence in asking questions and seeking validation.

Qualifications / Requirements :

Bachelor’s degree or equivalent in any field

At least 1-2 years BPO / shared service or relevant experience

Fresh graduates can be accommodated depending on communication skills and behavioral aspect

Completed at least 2 years level in college (no back subjects / incomplete units) can be considered depending on the years of BPO experience

Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)

Ability to work with deadlines

Has great attention to detail

Excellent English oral and written communication skills

Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule

Amenable to work in QC site

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Operation Specialist • Manila