Network Operations Engineer

Description

• Performance Monitoring: Ensure qualified 3rd Party Providers (3PP) use workforce management tools correctly and recommend scorecard ratings based on SLA agreements.
• Collaboration: Engage with TCO counterparts for incident restoration and provide data input for TCO performance reviews.

Project Support & Planning

• Site Assessment: Conduct regular reviews, gap analyses, and assessments of electro-mechanical systems and buildings to prepare for rectification, co-location, or expansion.
• Implementation: Support YoY programs and strategies to reduce network faults and vulnerabilities.
• Planning: Provide inputs for network planning to accommodate roll-outs or upgrades and participate in Proof of Concept (POC) for operational sustainability.

Financial & Database Management

• Asset Integrity: Maintain accurate SKSK site information (databases, topology, site address, etc.) on digital platforms.
• Budget Oversight: Review and justify OPEX and CAPEX expenditures based on fault history and maintenance needs. Counter-check billable services for accuracy before approval.

Business Continuity & Safety

• Disaster Recovery: Participate in Business Continuity Management (BCM) planning, ensuring readiness of manpower, equipment, and fuel for calamities.
• Safety Compliance: Familiarize self with Business Impact Analysis (BIA) and ensure updates in the GT CMDP portal.

Key Performance Indicators (KPIs)

• Restoration: Adherence to Outage Restoration SLA of Area and MTTR (Mean Time To Repair) targets (MoM/YTD).
• Availability: Achieve Network Availability targets of 99% for Wireless and for Wireline.
• Customer Experience: Improvement in Net Promoter Score (NPS) and delivery of superior BB, Mobile, and Enterprise services.
• Financial: Effective Budget Management ensuring OPEX/CAPEX availment is within the approved budget.
• Sustainability: Implementation and completion of OPSUS projects to maintain a sustainable network.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

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