Senior Service Delivery Manager

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Senior Service Delivery Manager leads the strategic planning and execution of service delivery operations for our most complex and high-value client engagements. This role provides leadership to the service delivery team while driving continuous improvement in delivery methodologies, client satisfaction, and operational efficiency.

OPPORTUNITIES

• You will lead service delivery strategy for enterprise-level clients with complex technical requirements
• You will optionally manage a team of Service Delivery Managers, providing mentorship and performance guidance
• You will develop and refine service delivery frameworks, methodologies, and best practices
• You will build and maintain executive-level client relationships, serving as the escalation point for critical service issues
• You will drive key performance indicators and metrics for service delivery excellence
• You will collaborate with senior leadership across departments to align service delivery with company objectives
• You will identify opportunities for service improvement and expansion within existing client engagements
• You will lead complex migrations, integrations, and service transformations for strategic clients
• You will support in building strong client relationships driven by improved performance
• You will be the voice of Temenos Cloud with Client & voice of the client with Temenos Internal teams. This coordination and liaisoning forms the basis of customer relationship
• You will engage and manage relationships with senior stakeholders across the business
• You will work closely with Client, technical, and other cross-functional teams to design and implement tailored cloud solutions for banking clients
• You will ensure that cloud banking services comply with financial regulations and security standards
• You will keep up-to-date with industry trends and advancements in cloud technologies and banking regulations

SKILLS

VALUES

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