Senior Customer Success Analyst - 45491235602

Senior Customer Success Analyst

Location : Remote

Compensation : The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.

• Philippines : USD $1,800 – $2,300 / month
• Latin America : USD $2,000 – $2,800 / month
• South Africa : USD $2,200 – $3,000 / month

Industry : SaaS / AI / Data Automation

Schedule : Full-time | 10 hours / day shift for 5 days EST timezone | Shifting schedule

About the Role

Join a fast-growing technology company transforming how data and insights are delivered to enterprise clients. The platform leverages artificial intelligence to automate high-value workflows  turning complex datasets into polished, client-ready outputs within minutes.

We’re looking for a Senior Customer Success Analyst to lead client onboarding, training, and success initiatives. This is a highly visible, client-facing position where you’ll guide users through the platform, deliver onboarding sessions, and ensure they gain measurable value from day one.

The ideal candidate is polished, confident, and tech-savvy — someone who thrives on teaching, problem-solving, and building trusted client relationships in a fast-paced environment.

Role Summary

The Senior Customer Success Analyst is responsible for helping clients master the company’s platform, from initial onboarding through ongoing support. You’ll manage training calls, create educational resources, and ensure customers are achieving success through the software. This role requires strong communication skills, high energy, and the ability to explain technical workflows with clarity and empathy.

Key Responsibilities

Lead onboarding and training sessions for new clients via video calls and live demos.

Act as a product expert, answering questions and troubleshooting user issues.

Create short tutorial videos, help articles, and training materials for client education.

Monitor account health metrics (adoption, engagement, satisfaction) and drive proactive outreach.

Gather client feedback and relay product improvement ideas to internal teams.

Develop strong client relationships that promote retention and satisfaction.

Required Skills & Qualifications

Experience

5+ years in Customer Success, Client Support, or Account Management at a SaaS or technology company.

Experience in fast-growing startups or tech-enabled service environments preferred.

Background in data, analytics, or professional services environments a strong plus.

Technical Skills

Excellent understanding of web-based SaaS platforms.

Proficiency with CRM tools, customer success platforms, and analytics dashboards.

Experience creating or delivering product training and support materials.

Communication Skills

Clear, confident spoken and written English , with a neutral or easy-to-understand accent .

Strong presentation and client engagement abilities.

Comfortable on video and recorded tutorials.

Soft Skills

High energy, polished, and self-motivated.

Strong emotional intelligence and patience when teaching or resolving issues.

Proactive problem-solver with excellent organization and attention to detail.

Comfortable working cross-functionally and managing multiple clients simultaneously.

Why Join This Team

Be part of a high-growth, global technology company driving innovation through AI automation.

Opportunity to own the client success function and shape customer experience strategy.

Work directly with U.S. and international clients in a professional, fast-paced SaaS environment.