Subject Matter Expert - Settlements Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Subject Matter Expert - Settlements Operations

In this role, you will :

• Transfers their knowledge and advice to other members of the team.
• Provides timely & accurate responses to any inquiries raised by internal or external stakeholders.
• Identifies process improvements and drives change within the team.
• Good working relationship with colleagues within both Onshore and Offshore Teams.
• Provides quality customer service and ensures achievement of KPIs and Service Level Agreement (SLA).
• Interactions with internal teams or clients, focusing on resolving requests and issues promptly with efficiency, accuracy, along with professionalism and respect
• Monitor team’s performance. Productivity and quality of work are monitored and achieved. Daily work is timely managed and completed within agreed timelines and cut offs, in accordance with procedures.

To be successful in this role, you should meet the following requirements :

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com / careers

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Issued by HSBC HDPP