Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
Manage project communications and documentation using Halo PSA and other internal systems.
Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
Prepare and distribute project status updates, reports, and meeting summaries
Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Qualifications & Experience :
Bachelors degree in Project Management, Telecommunications, Business, or a related field
Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies
Proficiency in Monday.com for project workflow and task management
Experience with Halo PSA and Zoho CRM preferred
Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
Exceptional organizational skills and attention to detail
Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
Proven problem-solving abilities and a proactive mindset
Work Setup & Schedule :
Location : Gear Inc. Alabang Office in the Philippines
Shift & Work Hours : 6 : 00 AM - 3 : 00 PM Manila Time
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Project Assistant • Muntinlupa, Philippines
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