Customer Success Team Lead

About the Role

As a Customer Success team lead for the Philippines you will drive strategic client engagements and lead the development of customised research solutions in conjunction with the Pacific team. Youll oversee largescale projects guide cross functional teams and contribute to thought leadership across the addition to leading strategic client engagements this role also plays a key part in supporting and developing a growing team of junior researchers in the Philippines. The ability to balance project ownership with team coordination is essential.

What Youll Do

• Oversee financial performance of projects ensuring profitability and adherence to budgetary constraints.
• Ensure project profitability and operational excellence
• Play a key role in client retention by maintaining strong relationships and driving satisfaction metrics such as Net Promoter Score (NPS).
• Partner with the Pacific team and Sales to identify and support cross sell opportunities that contribute to account growth and long term value.
• Partner with Sales to identify client needs and shape research solutions.
• Lead strategic research engagements across multiple markets and sectors.
• Oversee the design and execution of complex quant / qual studies.
• Synthesize insights into strategic recommendations and presentations.
• Mentor and develop team members across levels.
• Champion innovation in research design and storytelling.
• Collaborate with internal stakeholders across APAC and global teams.
• Represent NIQ in client meetings workshops and industry forums.

Team Coordination & Regional Collaboration

Qualifications : What Youll Bring

Why Join Us

Additional Information :

Our Benefits

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type : Full-time

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Experience : years

Vacancy : 1