Order to Cash Manager (Deal Desk)TDCX • Philippines
Order to Cash Manager (Deal Desk)
TDCX • Philippines
30+ days ago
Job descriptionJoin a global company, winner of hundreds of industry awards Accomplishes quality assurance and compliance with people objectives by recruiting, selecting, orienting, assigning, scheduling coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions; enforcing policies and procedures. Achieves quality assurance and compliance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. Meets quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Develops quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variancesl initiating corrective actions. Develops quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variancesl initiating corrective actions. Develops quality assurance and compliance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Minimum of at least 12 months experience with Order to Cash, Order Management, Operations At least 1 year BPO / Call Center experience Minimum of 3 years on a Managerial / Supervisory capacity Expertise with QA and Compliance processes, definition documents and scoring guidelines Willing to work % onsite & flexible with work schedule. Excellent verbal and written communication skills in English and the language of supporting market
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
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Order Cash Deal Desk • Philippines
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