Assistant Manager - Operations

POSITION SUMMARY :

Under the general guidance and within the limits of Chroma Hospitality, Inc. policies, procedures, and manuals; the Assistant Manager-Operations is responsible for ensuring the quality of products and services of the managed hotels. With focus on Rooms Division, the Assistant Manager will provide assistance to Rooms Division heads in ensuring that standards are adhered to by all managed properties. The Assistant Manager will also handle pre-opening activities of new hotels ensuring that all key departments are on track with their activities.

SCOPE AND RESPONSIBILITIES

Policies and procedures

• Establish, analyze, or assess new and existing policies and procedures to improve the efficiency of the operations department.
• Standardize operational procedures across the brand to achieve optimum quality and consistency.
• Ensure all P&Ps are in place for the new hotel openings.
• Prepare and manage general policies and procedures of the Corporate Operations Department.

Service and product quality

CHI Operations

Pre-opening activities

Financial Control

Learning and Organizational Development

Reports, File management, and others.

QUALIFICATIONS :