URGENT!! Customer Service Representative (MOA, Pasay)

Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.

Provide accurate information regarding products, services, billing, and policies.

Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.

Document customer interactions and transactions in CRM or internal systems.

Process orders, returns, refunds, and other account-related requests.

Follow up on customer interactions to ensure issue resolution.

Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).

Collaborate with internal departments to escalate complex issues when necessary.

Stay updated on product knowledge, process changes, and company policies.

Maintain a positive, empathetic, and professional attitude toward customers at all times.