CSR - US HealthCare Account

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at workrecruitmentpartner'. In this part-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. Based in Metro Manila, this position offers a flexible work environment with the opportunity to make a real impact on our business.

What you'll be doing

Responding to incoming customer inquiries via phone, email and chat in a timely and professional manner

Listening carefully to customer concerns and providing tailored solutions to address their needs

Maintaining accurate records and documentation of all customer interactions

Identifying opportunities to improve customer experience and suggesting process improvements

Demonstrating a positive and helpful attitude at all times

What we're looking for

Proven experience in a customer service or call center role, preferably in the Call Centre & Customer Service industry

Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional service

Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

Proficiency in using computer systems and software, with the ability to navigate multiple platforms

A flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment

A passion for delivering exceptional customer experiences

What we offer

At workrecruitmentpartner', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including :

Flexible work arrangements to support work-life balance

Ongoing training and development opportunities to help you grow your skills

A collaborative and inclusive team culture that values your contributions

Employee discounts and other perks to enhance your overall wellbeing

Qualifications

Above-average English communication skills (both verbal and written)

Amenable to working night shifts and on a shifting schedule

HS (old curriculum) & SHS graduate with at least 6 months continuous international CCE Voice Account or College graduate (no experience required)

Must have an active Viber account (interviews will be conducted via Viber)

Willing to be trained

About us

workrecruitmentpartner' is a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients and their customers. With a strong focus on innovation and continuous improvement, we are constantly exploring new ways to enhance our service offering and stay ahead of the curve. Join our team and be a part of our ongoing success story.

Apply now for this exciting opportunity to become our next Customer Service Representative!