WFM (Cebu) - Onsite

Nature Of the Account : Support and Leadership

Start Date : ASAP

Work Arrangement : 100% Onsite | Cebu

Shift Schedule | Restdays : US Business hours

Educational Requirement : College Graduate

Work Experience :

At least 5 to 7 years relevant experience

At least 2 years of supervisory experience

Advanced Excel experience (VLOOKUP, Pivot Table, etc.)

Report and dashboards creation

Requirements :

Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.

Excellent verbal & written communication & presentation skills

Good Interpersonal & people management skills with good problem solving approach.

Expert knowledge of service procedures

Good analytical skills for MIS, number crunching & reporting to internal & external customers.

WFM Tool Competency (IEX, eWFM , etc..)

RTA / MIS Experience is advantageous.

Can work with minimal supervision and has initiative.