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Technical Support Specialist
TigerUXTaguig, National Capital Region, PH2 days ago
Job descriptionAssociate / Bachelor’s degree / Vocational course and / or relevant certifications. Basic understanding of electrical concepts, including voltage, current, and power Experience managing wireless carriers, troubleshooting and provisioning / deactivation. Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting. Excellent verbal and written communication in English. Flexible for shifting and hybrid schedules. Monthly internet allowance Performance incentives The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock!, and many more!) Game nights Internal learning and training programs Regular team-building activities, both virtual and in-person HMO coverage for you and your dependent
Responsibilities
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed.
- Communicate with customers and technicians via Five9 SoftPhone.
- Monitoring of all equipment uptime and performance and escalate manufacturers as needed.
- Follow up with manufacturers, service providers, and internal teams on open tickets.
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations.
- Collaborate with team members through daily stand-up meetings and other communication tools.
- Consistently meet work and performance review expectations.
- Collaborate with other internal and external teams to resolve open tickets.
- Perform additional tasks assigned.
Qualifications
Benefits
Company : Computer and Information Technology (Software)
Work Location : BGC, Taguig City (Hybrid)
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Technical Support Specialist • Taguig, National Capital Region, PH