Process Documentation & Training Support Specialist (Mid-Level)

The Opportunity.

The Bank is seeking a mid-level  Process Documentation & Training Support Specialist  (Core Banking) to support the ongoing implementation of a new core banking system. This role is primarily responsible for independently producing accurate, clear, and operationally usable Job Cards and Desktop Procedures based on approved business processes, system configurations, and validated test scenarios.

The role focuses on translating end-to-end business processes in the new core banking system, including system behavior and UAT / simulation outcomes, into clear, practical, and operationally usable Job Cards and Desktop Procedures that will be used by branch users, operations teams, and production support during and after branch training. In addition to documentation, the role will support training activities and system simulations, including monitoring and consolidating issues, questions, and observations raised by trainees, and coordinating clarifications and resolutions with Subject Matter Experts (SMEs).

This role does not involve system design, solution architecture, or configuration decisions. Its scope is limited to documentation, training support, and assist to ensure operational readiness activities.

Due to the collaborative and time-critical nature of conversion preparation, this role requires full onsite presence in Ortigas to enable close coordination with business users, IT teams, and vendor representatives. Occasional travel within the Philippines may also be required, including accompanying Subject Matter Experts (SMEs) to specific regions as part of training and operational enablement activities.

The Role.

Key Responsibilities

• Develop, review, and maintain Job Cards and Desktop Procedures for end-to-end processes in the new core banking system, supporting branch, batch, and operations teams during and after conversion.
• Translate approved business processes, system behavior, and UAT / simulation outcomes into clear, step-by-step operational documentation for daily use.
• Prepare and update training materials and presentation decks (Presmats) to support training sessions and simulations.
• Support training and simulation activities by monitoring sessions, documenting issues, questions, and observations raised by trainees, and consolidating these for review.
• Coordinate closely with Subject Matter Experts (SMEs), business users, IT teams, and vendors to validate documentation, clarify issues, and ensure agreed resolutions are accurately reflected.
• Ensure all documentation remains consistent, compliant, and up to date, incorporating configuration changes, defect fixes, and approved process updates.
• Participate in walkthroughs and knowledge-transfer sessions to support operational readiness and smooth transition to production.

The Expertise.

Required Qualifications (Mid-Level)

Preferred Qualifications

Skills & Competencies

Key Deliverables

Work Setup

Other Relevant Details

About us.

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.