IT Manager - HMO Company

Knowledge

• IT service management (ITIL v4), incident / problem / change, CMDB
• Core infrastructure : LAN / WAN, VPN, DNS / DHCP, NAT, Wi-Fi, AD / Azure AD / Entra ID
• Cloud platforms : AWS / Azure / GCP (networking, IAM, cost management, backup / DR)
• Cybersecurity basics : ISO 27001 / NIST CSF, patching, endpoint protection, MFA / SSO, DLP
• End-user platforms : Windows / macOS, MDM (Intune / Jamf), Office 365 / Google Workspace
• DevOps / IaC fundamentals : CI / CD, Git, scripting, Terraform / ARM, container concepts
• Data protection & resilience : backups, DR / BCP, RPO / RTO, logging / observability
• Vendor / SaaS & licensing models, IT asset & software asset management (ITAM / SAM)
• SKILLS :
• Project / portfolio management, road mapping, prioritization, delivery to scope / schedule
• People leadership : coaching, performance management, hiring, delegation
• Incident / problem management, RCA, post-mortems, MTTR reduction
• Budgeting & cost optimization (FinOps), forecasting, chargeback / show back
• Vendor evaluation, negotiation, contract / SLA management
• Automation & scripting (PowerShell, Bash, Python); task orchestration
• Documentation & diagramming (SOPs, runbooks,

Visio / Lucidchart / Draw.io)

• KPI design & reporting (SLAs, uptime, availability, MTBF / MTTR), dashboarding
• COMPETENCIES :
• Customer-centric mindset; strong stakeholder management
• Strategic and systems thinking; ability to balance risk, cost, and value
• Clear communication to executives; concise incident comms
• Decision-making under pressure; bias for action and ownership
• Change leadership and organizational influence; adept at prioritization
• Risk / compliance orientation; data-driven problem solving
• Collaboration across product / finance / security

Salary

50,000-100,000

Work Schedule

8 : 30AM-5 : 30PM #J-18808-Ljbffr