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SUPERVISOR, TRAINING
SUPERVISOR, TRAININGQualfon • Manila, Manila, PH
SUPERVISOR, TRAINING

SUPERVISOR, TRAINING

Qualfon • Manila, Manila, PH
30+ days ago
Job description

Job Summary

Main objectives and duties :

1. Development of training evaluation tools and / or documents

  • Reviews, develops / modifies, and implements standard training materials including presentations, handouts, manuals, monitoring / evaluation tool and other resource materials
  • Assists the training manager in establishing training KPI
  • Monitors and advises on training management system
  • Performs and publishes data and reports related to account performance against set indicators

2. Staff Performance Monitoring and Development

  • Initiates performance improvement schemes and enhances the skill of training team by conducting trainings, staff monitoring, coaching and counseling.
  • Reviews t trainers’ output to ensure data integrity
  • Manages staff attendance
  • Delegates training tasks.
  • 3. Training Needs Identification

  • Reviews and provides resolution on challenges encountered during training and nesting
  • Coordinates with the QA Coordinator to gather information regarding unsatisfactory customer service or call handling practices
  • Identifies best practices in developing and educating agents and coordinates with the training manager for the consistent deployment of best practices
  • Develops a library for both technical and soft skills training modules and curriculums
  • Manages appropriate resources to address training needs
  • 4. Training Logistics

  • Ensures that training supervisors manages the distribution, use and tracking of all training materials in the center.
  • 5. Performance Report Generation

  • Consolidate special skills and training reports and updates the training manager
  • Reviews post training evaluations and coordinates with the team to resolve all issues reflected in them.
  • Submits all reports that may be required by the training manager and operations manager in a timely manner
  • 6. Planning and Scheduling

  • Develops a calendar that details the type of training offered and delivered
  • Maintains a place that is conducive to learning
  • Plans ahead the trainings through the utilization of training calendar
  • Coordinates with other department or business owners for the trainings to be conducted and its matrix
  • Area of expertise (Skills)

    College Graduate of any course with at least 2-4 years management and training experience

    Other Skills and Experiences (Min)

  • Able to use company resources / technology in a cost-effective manner
  • Excellent in MS Office
  • Able to use company resources / technology in a cost-effective manner
  • Able to collaborate with people to address issues
  • Education

    BenefitsWe offer competitive pay and benefit packages along with many other perks : , Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs

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    SUPERVISOR TRAINING • Manila, Manila, PH

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