Experience Management Supervising Associate

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

• Ensure compliance to GDS EM protocols and guidelines.
• Manage end-to-end resource management demand pipeline management capacity planning demand management external recruitment coordination headcount management bench management and reporting / MIS
• Monitor demand supply gaps and opportunities to cross / upskill resources to minimize bench and improve employee experiences.
• Monitor and actively drive governance on skills update on defined skills management platforms.
• Establish channels for regular stakeholder connects and business reviews.
• Provide thought leadership to the EM team in identifying and implementing resource optimization techniques.
• Implement and monitor quality compliance within the Experience Management team.
• Identifying and prioritizing opportunities for process improvement / automation.
• Develop a strong business continuity framework for self and team.
• Lead people engagement and people development activities to create a positive work environment for the team.
• Drive cross SL resource sharing for improved Collaborate with other EM team leads and share best practices

Skills and attributes for success

Graduates with 8-9 years of relevant workforce management experience. Understanding of business models operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills can compute staffing demands validate skills and experiences associated with the demand identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers.

To qualify for the role you must have

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience :

IC

Key Skills

Portfolio Management,Wealth Management,Financial Services,Hybris,Microsoft Word,Banking,Cash Management,Data Management,Microsoft Powerpoint,Securities Law,Microsoft Excel,Internet Of Things

Employment Type : Full Time

Experience : years

Vacancy : 1