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Cebu Telco Account - Earn up to 24K - Virtual Process
STACKPHCebu, City, Cebu, PH30+ days ago
Job descriptionCompleted High School or Higher With or Without customer service Experience Strong communication, problem-solving, and CRM skills Amenable to shifting schedules, weekends, and holidays Competitive salary : ₱20,000–₱24,000 Performance incentives & coaching Ongoing training and career growth opportunities
Location : Onsite – Cebu IT Park
Employment Type : Full-Time
Schedule : Night Shift
Job Description :
We’re hiring a Customer Account Specialist to join our growing telecommunications team. This role will be the main point of contact for business clients—handling billing concerns, resolving service issues, and supporting customer satisfaction and retention.
Key Responsibilities :
- Manage customer inquiries, disputes, and account concerns
- Assist with activations, renewals, and plan changes
- Coordinate with technical teams for issue resolution and follow-ups
- Perform basic troubleshooting for network or service-related concerns
- Maintain updated records in CRM and support retention efforts
- Monitor and report on KPIs such as FCR, CSAT, and AHT
Qualifications :
What We Offer :
Be the voice of a leading telco brand. Apply now and grow with us!
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Telco Account • Cebu, City, Cebu, PH