Order to Cash (OTC) Delivery Manager - (Naga City Office)

The Order to Cash (OTC) Delivery Manager oversees the end-to-end OTC process—from order entry to payment—to ensure efficient, accurate, and compliant operations. This role drives process excellence, improves cash flow, enhances customer satisfaction, and leads a high-performing OTC team.

Key Responsibilities

End-to-End OTC Operations

• Lead order management, invoicing, credit reviews, collections, dispute resolution, and cash application.
• Ensure timely and accurate processing in line with SLAs, internal controls, and client requirements.
• Partner with sales, logistics, supply chain, and finance teams to resolve operational issues and maintain smooth workflows.

Business & Client Management

• Oversee daily operations and manage communication with clients, customers, and third-party partners.
• Deliver high-quality, customer-focused service and manage escalations effectively.
• Set operational objectives, define strategies, and monitor service performance.

Process Improvement & Innovation

• Identify bottlenecks and implement improvements to enhance productivity and reduce costs.
• Drive standardization, automation, and continuous improvement initiatives.
• Lead or support process transitions, knowledge transfer, and stabilization activities.

Compliance & Governance

• Ensure compliance with internal controls, company policies, and legal requirements.
• Support internal and external audits and maintain escalation matrices.
• Ensure Desktop Procedures are current, communicated, and consistently followed.

Reporting & Analysis

• Provide regular reporting on key OTC metrics such as DSO, overdue accounts, and cash flow.
• Analyze trends, identify risks, and recommend improvement opportunities.

Leadership & Team Management

• Manage, coach, and develop a team of OTC professionals.
• Ensure effective onboarding, cross-training, and capability building.
• Foster a collaborative, customer-centric, and performance-driven culture.
• Ensure daily tasks and team goals align with the Statement of Work (SOW).

Qualifications :

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (MBA preferred).
• 7+ years of experience in OTC or related functions, with at least 5 years in a managerial role.
• Strong understanding of OTC processes, ERP systems (SAP, Oracle), and automation tools.
• Excellent analytical, problem-solving, and organizational skills.
• Strong leadership and interpersonal skills with experience managing cross-functional teams.
• Proficiency in financial reporting and data analysis.
• Knowledge of regulatory requirements and best practices in credit, collections, and invoicing.
• Willing to work onsite in Camarines Sur, Naga City
• Open to work on a Shifting Schedule - Day and Night Shift.

Job Type : Full-time

Pay : Php165,000.00 - Php190,000.00 per month

Benefits : Company events

Health insurance

Opportunities for promotion

Paid training

Promotion to permanent employee