Customer Success Manager

We are seeking a solution-driven individual who has a passion for customer happiness, technology, and startups. The Customer Success Manager acts as a trusted consultant to our customers and is responsible for ensuring their success with our software & service. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue through expanded use of the Wing platform.

Requirements

• You are a passionate people-person who loves the dynamics of building relationships with team members & customersYou are a customer-focused individual that understands how to create value for customers.
• You accept the challenge of ensuring that our customers remain happy while also remaining laser-focused on increasing revenue
• You enjoy identifying goals, breaking them down, and figuring out how to reach them
• You are forward-looking and continuously strategize on where to find growth opportunities in the accounts that you manage
• You are obsessed with customer success and go above what’s required to promote customer satisfactionYou are highly skilled at using a computer, scheduling, running online web meetings with Zoom or Google Meets, writing emails, and able to represent yourself warmly, professionally, calmly, and authoritatively over video and audio calls
• You are able to think on your feet and rapidly come up with, articulate, and direct solutions to customer issues that arise
• You are friendly, empathetic, a good listener, and have strong English communication skills, with the ability to communicate confidently with American business owners and CEOs

Responsibilities :

Preferred Qualifications :

Environment & technology needed for the job :

Benefits