Software Help Desk Technician Work From Home

ClinicMind is a Health IT and Revenue Cycle Management company a US-based parent company. ClinicMind offers cloud-based medical practice management software including Electronic Healthcare Records and Revenue Cycle Management Services.

We are looking for Help desk support specialists to provide technical assistance and support related to ClinicMind software. You will be responsible for answering queries and addressing system and user issues in a timely and professional manner.

RESPONSIBILITIES

• Interact with Vericle customers
• Train customers to use the Vericle system
• Solicit client referrals and testimonials
• Troubleshoot user problems
• Figure out the objectives of the users actions and their obstacles
• Respond to basic medical billing questions (upon completing mandatory on the job training)
• Work together with our software support and account management teams to solve client problems
• Build a shared Help Desk knowledge base
• Create short user training videos and training presentations
• Document problem solutions (upon completing mandatory on the job training)
• User Training
• Train users on a one on one basis regarding the use of the system
• Host Webinars weekly for clients

QUALIFICATIONS

NOTE

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1