Global Head of Customer Experience

RecruitGo connects skilled professionals to remote and global opportunities with leading companies in emerging markets. We match talent with roles that offer flexibility, competitive packages, and real career growth while keeping the hiring process simple, transparent, and fully supported from application to onboarding.

Build your future with RecruitGo by sending your CV to careers@recruitgo.com.

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is seeking a visionary Global Head of Customer Experience (CX) to lead our organization’s global client engagement function. This role is responsible for defining and executing a world-class client experience strategy across all services—including Employer of Record (EOR), BPO, payroll, recruitment, and HR solutions. Reporting directly to the COO, you will drive client retention, loyalty, and growth while scaling our client-facing operations across multiple regions.

This is a pivotal role in shaping a sustainable growth engine and delivering exceptional, consistent experiences that strengthen our brand and drive profitability.

Responsibilities

1. Strategic Leadership

• Define and implement a global client experience strategy aligned with company growth objectives.
• Foster a culture of proactive, client-focused engagement across regions.
• Collaborate with Sales, Marketing, Operations, and Strategic Partnerships to ensure a seamless client journey.
• Lead and mentor a global team responsible for client engagement, relationship management, and service excellence.

2. Client Engagement, Retention & Expansion

3. Operational Excellence

4. Data-Driven Insights & Advocacy

5. People Leadership & Culture

Qualifications

Skills & Competencies

Strategic & Analytical

Leadership & Communication

Operational & Technical

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.