Fulfillment Manager

JOB SUMMARY : The Fulfillment Manager is responsible for overseeing all aspects of the order fulfillment process.

This role involves managing the warehouse staff, coordinating with logistics providers, and implementing efficient processes to optimize productivity and customer satisfaction.

• DUTIES AND RESPONSIBILITIES : Oversee the end-to-end process of fulfillment center.

Develop and maintain efficient order processing workflows to streamline the movement of orders from receipt to dispatch.

Implement and oversee quality control measures to ensure each order is picked, packed, and shipped with a high degree of accuracy.

Monitor order processing timelines to ensure compliance with established service level agreements (SLAs) and customer expectations.

Collaborate with the IT department to integrate and optimize order management systems (OMS) and warehouse management systems (WMS) for seamless order processing.

Conduct regular audits of order processing procedures to identify and address any bottlenecks or errors.

Establish and enforce protocols for handling special order types, such as rush orders, backorders, and bulk shipments.

Coordinate with the inventory management team to ensure product availability and reduce the risk of order delays due to stockouts.

Train and mentor warehouse staff on best practices for order processing, emphasizing accuracy and efficiency.

Develop contingency plans to handle order surges during peak periods and promotional events, ensuring that additional resources and strategies are in place to maintain order processing standards.

Track and analyze key performance indicators (KPIs) related to order processing, such as order accuracy rate, average processing time, and fulfillment error rate, to drive continuous improvement initiatives.

Implement customer feedback mechanism to gather insights on order fulfillment performance and make necessary adjustments to enhance customer satisfaction.

Develop and implement operating procedures (SOPs) for warehouse activities.

Schedule and coordinate pickups and deliveries with carriers, ensuring optimal routing and scheduling to meet delivery deadlines.

Monitor the performance of logistics providers, tracking key metrics such as on-time delivery rate, transit times, and shipment accuracy.

Collaborate with the customer service team to proactively communicate any potential delays or issues with orders, offering alternative solutions when necessary.

Identify and implement process improvements, leverage data and analytics to monitor performance, and integrate technology solutions to enhance efficiency and reduce costs.

Prepare regular reports on fulfillment metrics, including order accuracy, shipping times, and costs.

JOB SPECIFICATIONS : Bachelor’s Degree in any course.

Must have at least 5 years’ experience in the same industry.

Communication (Written and Oral).

Reportorial Requirements.

Conflict Resolution .

Can handle a high-pressure working environment.

Can attend to multiple priorities.

Problem-Solving / Solution- Oriented Flexibility / multi-tasking DATA PRIVACY CONSENT FORM By signing this Form, you as the data subject hereby authorize Great Deals E-Commerce Corporation (“GDEC”), its agents, representatives, and officers, to collect, process, use, update, or disclose your personal information, and hereby ratify such previous actions of GDEC, in accordance with its Data Privacy Statement, the Data Privacy Act, and other relevant Data Privacy laws, including the rules, regulations, advisories, and memoranda issued by the National Privacy Commission.

This is to establish, confirm, review, or update my records, manage the information provided therein, conduct customer risk, capacity, and suitability assessments, and other legitimate business purposes, and comply with its reporting obligations under applicable laws, rules, and regulations.

You as the data subject likewise authorize Great Deals E-Commerce Corporation to collect, process, disclose, or verify your personal data so processed from any person or entity that GDEC may deem necessary, including, but not limited to, government authorities / offices.

You as the data subject agree to hold GDEC free and harmless from any liability arising from the use of any such information.

The consent provided herein shall remain valid until revoked, in accordance with the provisions hereunder.

You as the data subject confirm that you are aware that under the Data Privacy Act, you have the following rights : (a) the right to withdraw the consent hereby given or to object to the processing of your personal data provided there is no other legal ground or overriding legitimate interest for the processing thereof; (b) the right to reasonable access; (c) the right to rectification; and(d) the right to erasure or blocking of your personal data subject, however, to the conditions for the legitimate exercise of the said rights under the Data Privacy Act and its implementing Rules and Regulations, and subject further to the right of GDEC to terminate any agreement / service / product availed by the signatory by GDEC, by virtue of which the personal information contemplated hereunder has been provided by you as the data subject, due to the withdrawal of your consent or request for the removal of his / her personal information.

Consequently, your signature herein confirms that you have read and fully understood the provisions and consequences of the contents of this instrument, and have been intelligently informed about the processing of your personal data for the given purposes as well as your rights and responsibilities in regard thereto.

In view of the foregoing, you as the data subject hereby voluntarily and freely signify your specific, informed indication of will and consent to the collection and processing of your personal data.

On the contrary, should you decide to withdraw your consent for the processing of your personal data during the recruitment process (or any other business purposes; can be changed in accordance with the needs of GDEC), GDEC can validly refuse to proceed with your on-the-job training application and you will no longer be considered for the same by GDEC (or any other business purposes; can be changed in accordance with the needs of GDEC).

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