Call Center Open for Fresh Graduates

Job Description

We are hiring Customer Service Representatives for a Financial Account to assist customers with banking, loan, or financial service inquiries. You will provide accurate and professional support while ensuring compliance with financial regulations and company policies.

Key Responsibilities :

Handle inbound customer inquiries related to banking, loans, credit cards, or financial services via phone, chat, or email

Provide accurate information on account details, transactions, interest rates, and financial products

Resolve customer concerns efficiently and professionally

Document all interactions and transactions accurately in the system

Escalate complex or urgent issues to supervisors when necessary

Meet quality, productivity, and customer satisfaction metrics

Requirements

High School or Senior High School Graduate (College level or graduate is a plus)

Good English communication skills

Strong customer service, problem-solving, and numerical skills

Basic computer knowledge and multitasking ability

Willing to work onsite in Metro Manila

Amenable to shifting schedules