Training Officer (CEBU)

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

What is your mission?

Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires

Develop new training programs / manuals, multimedia visual aids, and other educational materials

Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness

Evaluate the effectiveness of existing training programs and provide recommendations for improvement

Conduct Training Needs Analysis and develop programs to improve existing staff performance

Drive / co-drive service quality initiatives for continuous service standards improvement

Who are we looking for?