Command Center Associate

Responsibilities

• Communication management
• Monitor and manage multiple communication platforms including radios, phones, email, chat systems, and internal communication tools.
• Receive, interpret, and prioritize incoming communications from various sources (e.g., field personnel, external agencies, internal departments).
• Accurately record and log all significant communications and events in the command center's tracking systems.
• Disseminate urgent and routine information to appropriate personnel and teams in a clear, concise, and timely manner.
• Initiate and participate in conference calls and communication bridges during incidents.
• Maintain a calm and professional demeanor during high-stress situations.
• Collect and synthesize data from various sources to create a comprehensive operational picture.
• Identify critical information, potential risks, and emerging issues.
• Prepare and update status reports, incident summaries, and situation briefs for superiors.
• Conduct preliminary analysis of information to determine immediate actions or further investigation required.
• Incident Response Support
• Act as a central point of contact for communication during incidents, emergencies, and planned events.
• Support the coordination of resources and personnel by relaying instructions and updates.

Qualifications

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