Call Center Agent

We are looking for dedicated Customer Service Representatives to join our healthcare account. In this role, you will handle voice support, assisting patients, providers, and members with their inquiries.

Key Responsibilities :

Answer inbound calls and provide accurate information regarding healthcare services, policies, and benefits

Assist with billing, claims, and account-related concerns

Resolve customer issues with empathy, professionalism, and efficiency

Document interactions in the system accurately and in a timely manner

Meet performance metrics such as quality, attendance, and customer satisfaction

Qualifications :

Open to fresh graduates (no prior experience required)

Strong English communication skills (both written and verbal)

If not a college graduate, BPO experience is required

Willing to work onsite and in shifting schedules