CSR- voice / nonvoice

COMPANY PROFILE : A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.

Position : Customer Service Representative

Company Industry : IT Company

Location : IT Park, Cebu City

Salary Offer : Php 22,000 to Php 28,000

Work Schedule : Monday - Friday (5Pm – 1AM)

Work Set Up : HYBRID set-up

Benefits :

✨Government Mandated Benefits

✨HMO

✨Vacation Leave

✨Sick Leave

✨13th Month Pay

Job Requirements :

✨Open for Highschool graduate.

✨with atleast 1 year of work experience as Voice / non voi ceCustomer Service Representative

✨Willing to work in a shifting schedule

✨Amendable to attend face to face interview

✨Can start as soon as possible is an advantage

Job Responsibilities :

✨Handle inbound or outbound customer interactions via chat and email.

✨Respond to inquiries with professionalism, empathy and efficiency.

✨Identify customer needs and deliver effective, timely solutions.

✨Collaborate with internal teams and escalate issues when needed.

✨Assist with onboarding and mentoring new team members.

RECRUITMENT PROCESS :

✨Initial Interview (online)

✨Technical assessment (face to face)

✨Final Interview (face to face)

✨Job Offer