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Jira Support Specialist
HawodTech Solutions Inc.Philippines30+ days ago
Job description1+ years experience in a customer service or support role 1+ years experience as a Jira administrator Effectively manage time and expectations with internal resources and clients Manage multiple clients and issues simultaneously Communicate effectively, both verbally and in writing, for technical and business operations audiences Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use Advise clients on best practices, guidelines, and recommendations.
Job Description : Position Summary :
Provide hands-on support and guidance to clients on their use of the Atlassian tools so they can be more productive and successful.
Essential Functions :
- Administer the Atlassian products and assist clients with implementation to support their business processes
- Complete customer support requests as directed by client leads to meet contracted SLAs and deliver on client objectives
- Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
- Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
- Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
Requirements
Experience
Knowledge and Skills