Talent.com
HawodTech Solutions Inc.
Jira Support SpecialistHawodTech Solutions Inc. • Philippines
Jira Support Specialist

Jira Support Specialist

HawodTech Solutions Inc. • Philippines
30+ days ago
Job description

Job Description:

Position Summary:

Provide hands-on support and guidance to clients on their use of the Atlassian tools so they can be more productive and successful.

Essential Functions:

  • Administer the Atlassian products and assist clients with implementation to support their business processes
  • Complete customer support requests as directed by client leads to meet contracted SLAs and deliver on client objectives
  • Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
  • Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
  • Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
  • Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients

Requirements

Experience

  • 1+ years experience in a customer service or support role
  • 1+ years experience as a Jira administrator

Knowledge and Skills

  • Effectively manage time and expectations with internal resources and clients
  • Manage multiple clients and issues simultaneously
  • Communicate effectively, both verbally and in writing, for technical and business operations audiences
  • Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
  • Advise clients on best practices, guidelines, and recommendations.
Create a job alert for this search

Jira Support Specialist • Philippines

Similar jobs

JIRA Administrator

ComrisePhilippines

Administering the new platform and providing training/workshops for JIRA users.Configurations of schemes via JIRA.Managing and resolving support issues types via JIRA.Managing updates on existing d... Show more

 • Promoted

Broker Support

AS White GlobalPhilippines

Our client is one of the fastest growing trade insurance brokerages, offering tailored, competitively priced cover to tradespeople across Australia.Backed by leading underwriters and committed to s... Show more

 • Promoted

Technical Support Specialist

NCR VoyixPhilippines

Title: Technical support representative.Join NCR Voyix’s Technical Assistance Center (TAC) and be the first line of support for our customers.You’ll troubleshoot technical issues, provide exception... Show more

 • Promoted

Solution Support Specialist- Digital Retail Solutions

Brink’s IncPhilippines

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services.Our customers include financial institutions, retail... Show more

 • Promoted

Customer Support for Card Services - Crypto Focus

Extend Your TeamPhilippines

Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value)... Show more

 • Promoted

Application Support Specialist

Bank of Commerce (Philippines)Philippines

Leads the maintenance and support of in-house applications or specialized utility programs.Executes first level support to vendor applications.Supports other activities assigned under ADMD.Performs... Show more

 • Promoted

Sales Support Specialist

QualityKiosk TechnologiesPhilippines

Support sales operations across multiple accounts in the Philippines, ensuring smooth coordination between Sales, Delivery, Finance, and client teams.Manage resource allocation requests, track upda... Show more

 • Promoted

Technical Support Specialist

Momentive SoftwarePhilippines

Tech Support ) provides basic user support to improve the experience of customers and/or end-users of their assigned product.Here’s how you will make a significant impact:.Build and maintain respec... Show more

 • Promoted

Service Desk Engineer

AscendionPhilippines

ServiceNow, Jira Service Management).Strong verbal & written communication skills.Troubleshooting basic IT issues and handling user queries.Provide first-level technical support to end-users by dia... Show more

 • Promoted

Yardi Helpdesk Specialist

Relay Human CloudPhilippines

IT Helpdesk Specialist with specialization in Yardi.Yardi property management systems.This role provides tiered support (Tier 1–3), ensuring timely issue resolution, accurate diagnostics, and optim... Show more

 • Promoted

Desktop Support Analyst

Steadfast Group LimitedPhilippines

Dayshift with fixed weekends off.Empowering work environment and culture.Competitive salary and benefits.Supportive, collaborative teams across functions.Steadfast Group is the largest general insu... Show more

 • Promoted

Software Support Specialist

dataPARCPhilippines

We are looking for a Software Support Specialist based in the Philippines.Full training on dataPARC software will be provided, and the selected candidate will be expected to develop deep expertise ... Show more

 • Promoted

Application Support Specialist

GECO Asia Pte LtdPhilippines

We are looking for a proactive and detail‑oriented professional to support and continuously improve our business application services.In this role, you’ll work closely with cross‑functional teams t... Show more

 • Promoted

JIRA Administrator

Reed Elsevier PhilippinesPhilippines

Flexible hybrid work setup (1-2 days/month onsite reporting).HMO coverage starting from Day 1 for you and FOUR FREE dependents.Attractive retirement package with company matching.Life and Accident ... Show more

 • Promoted

Application Support Analyst (JDA / Blue Yonder) - WFH

DeployedPhilippines

The Application Support team member works across multiple client products and services running on the AWS.The role would ensure the applications running in the AWS environment are healthy and runni... Show more

 • Promoted

Technical Support Specialist

Avensys ConsultingPhilippines

We’re Hiring: Technical Support Representatives (PH-Based Only).Join our growing team and build your career in tech support!.Location: Vertis North, Quezon City (Onsite).Role: Technical Support Rep... Show more

 • Promoted

Broker Support

Knightcorp Insurance Brokers, , philippines, Philippines

Are you looking for a 100% remote role where you can work from home full-time?.Knightcorp has an exciting opportunity for an.In this role, you’ll support a highly motivated team of brokers, working... Show more

 • Promoted

Backend Management, Maintenance and Support Specialist

Metro Pacific Tollways CorporationPhilippines

The Backend Management, Maintenance, and Support Specialist is responsible for ensuring the stability, performance, integrity, and availability of the backend systems and databases supporting Tollw... Show more

 • Promoted

Netsuite Support Specialist

ND-Know SolutionsPhilippines

Location: Davao City and Makati City, Philippines (Office-Based).Data Skill Source is hiring a Technical Support Specialist to support one of our fast-growing B2B SaaS clients in the intake-to-proc... Show more

 • Promoted

Application Support Specialist - BSS & CRM Systems

DITO Telecommunity CorporationPhilippines

Functions and Responsibilities.As a BSS Operation Specialist at DITO TELECOMMUNITY is responsible for the day-to-day operational support and maintenance of the BSS system.This role involves ensurin... Show more