Technical Support Representative - Japanese-Speaking

Job Summary:

We are seeking a Japanese-speaking Technical Support Representative (TSR) to provide remote and real-time support to customers operating semiconductor testing, automation, or electronic diagnostic systems. This role requires strong communication skills in Japanese and English, technical troubleshooting capability, and the ability to coordinate with global teams for resolution of complex issues.

The ideal candidate is customer-focused, technically capable, and experienced in supporting advanced industrial or electronics equipment in a fast-paced, global environment.

Key Responsibilities:

• Deliver technical support to Japanese-speaking customers via phone, email, or remote support tools.
• Diagnose hardware/software/system issues related to automated test equipment or robotics solutions.
• Collaborate with engineering teams and escalate complex issues as needed.
• Log, track, and document all support cases and technical solutions in the internal system.
• Interpret and translate technical documentation or communications between Japanese and English.
• Provide assistance for part replacements, service coordination, or site support when required.
• Ensure customer satisfaction through responsive, accurate, and professional service.

Qualifications:

• Bachelors degree in Electronics, Mechatronics, Computer Engineering, or a related field.
• 2-4 years of experience in technical support or engineering rolespreferably in semiconductors, electronics manufacturing, or industrial systems.
• Business-level fluency in Japanese (JLPT N4 or higher) and English.
• Familiarity with test systems, diagnostic tools, and electromechanical troubleshooting.
• Knowledge of CRM or ticketing tools and remote diagnostic platforms.
• Excellent communication, documentation, and customer handling skills.
• Willingness to work in shifting schedules or collaborate with offshore/global teams.