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Customer Service Representative (Taguig)
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines21 days ago
Job type
- Quick Apply
Job descriptionCompleted SHS or 2nd year in college without any back subjects Must have at least 3 months BPO Healthcare experience OR 18 months BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in BGC Taguig Amenable to work on shifting schedule Can start ASAP Must be resourceful and able to solve problems while ensuring compliance to processes and policies Able to collaborate with other team members and is receptive to feedback
We are seeking a detail-oriented and proactive Customer Service Representative to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Required Skills and Qualifications
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Customer Service Representative • Taguig, Metro Manila, Philippines