Jr. IT Technical Coordinator

We are looking for a versatile Junior Technical Coordinator. This role blends technical expertise with project coordination responsibilities, offering a unique opportunity to leverage technical skills while ensuring smooth project delivery. As a Junior Technical Coordinator, you will oversee the technical aspects of support, manage network infrastructure, and coordinate project activities to effectively meet client demands. In this role, you will work closely with field technicians, IT project managers, clients, and end-user support to provide technical assistance and coordination, ensuring that network and technical services are delivered efficiently.

Job Responsibilities :

• Utilize strong technical skills across networking technologies, LAN / WAN, switching, routing, and cabling, ideally with Cisco certification.
• Create and document technical processes, ensuring adherence and identifying areas for improvement.
• Ensure technical systems are functioning properly, promptly resolving technical issues, and meeting service level agreements.
• Collaborate with project teams to meet technical requirements, monitor project timelines, and report progress.
• Serve as a customer relations representative, responding to inquiries and addressing concerns effectively.
• Troubleshoot and resolve customer issues, engaging with third parties when needed for in-depth problem resolution.
• Work closely with team members, contributing to discussions, assisting field technicians, and communicating progress updates.
• Understand customer business requirements and contract scope, ensuring service delivery aligns with expectations.
• Stay updated on new products, tools, and techniques, encouraging their use within the business to drive continuous improvement.

Job Qualifications :

Good To Have : (Certifications or Skill Set)

Offer & Benefits :

#IT #Technical support #Juniorleveltech #Networkmanagement