Mandarin Team Leader

BENEFITS : 13th Month Pay
SSS
Philhealth
Pag-Ibig
Vacation leaves
Sick leave
HMO
Other allowance JOB DETAILS : COMPANY PROFILE: This is a World BPO Company in Asia/Pacific. In addition to providing BPO services such as contact center and back-office operations for the Philippines market, and operation services for smartphone websites and applications.

Position:‌ ‌ Mandarin Team Leader
Type‌ ‌of‌ ‌job:‌ ‌ Emails and Calls Job
Location:‌ ‌ Davao City
Schedule:‌ Shifting Schedule
Industry:‌ ‌ BPO Company
Salary:‌ ‌Php 100,000
Work Set-up: Work On-site

Responsibilities:
Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted resource constraints.
Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by the client and the operations.
Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards, and records retention.
Responsible for evaluating the staff performance, coaching, and orienting on the project overview.
Assist the staff with questions and difficulties with work output; address data inconsistencies and gather the necessary information for the missing data.

Requirements:
Proficient in Mandarin and English language.
Bachelor's graduate of any courses.
Have a 1-year minimum of related work experience as a Team Leader
Have experience in the multinational BPO / Call Center industry.

Recruitment Process:
Paper Screening
Initial Interview
Language Assessment: Mandarin Written and Speaking exam
Logical Exam
Typing Test (35WPM)
Final Interview
Job Offer