Quality Analyst

Job Summary:

The DX Quality Analyst reports to the manager of the DX Quality Management Office (QMO) under the Digital Transformation (DX).

The DX Quality Analyst plays a crucial role in both Transaction Monitoring Quality Control (QC) and Quality Management (QA). Ensuring individual transactions adhere to established COPC guidelines for Business Critical, End User Critical and Process Insights Critical. Reviewing and analyzing individual transactions for accuracy, completeness, and compliance with predefined criteria. Identifying and flagging suspicious or potential errors or mistakes in the transactions. Investigating flagged transactions to determine root cause and resolve issues. Reporting on transaction trends and anomalies. Maintaining the overall quality and effectiveness of the organization’s business processes in accordance with ISO 9001:2015. Developing and implementing Quality Assurance (QA) plans and procedures. Identifying and mitigating risks associated with the end-to-end business processes. Conducting audits and evaluations of the system and processes. Collaborating with Business Units and Lexmark Leaderships to improve the system's effectiveness. Monitoring and reporting on overall system performance and compliance.

Key Roles and Responsibilities:

• COPC Standards and ISO9001:2015 Compliance: Understanding and interpreting COPC and ISO9001:2015 requirements: Thorough knowledge of relevant clauses and their implications for the organization's processes and products. Developing and implementing quality management systems (QMS): Designing and documenting procedures, policies, and controls to ensure compliance with COPC and ISO9001:2015. Conducting internal audits: Assessing conformance of organizational activities with established standards and identifying areas for improvement. Preparing and maintaining quality documentation: Records, reports, and other documents required for demonstrating compliance and facilitating continuous improvement.
• Quality Control (QC): Planning and executing inspection and testing activities: Defining inspection points, sampling methods, and test procedures for transactions and processes. Data analysis and reporting: Collecting and analyzing quality data, identifying non-conformities, and reporting findings to relevant stakeholders. Investigating and resolving quality issues: Analyzing root causes of defects and implementing corrective and preventive actions. Maintaining and calibrating inspection equipment: Ensuring accuracy and reliability of measurement tools and data.
• Quality Assurance (QA): Developing and implementing quality assurance plans: Defining activities and processes to prevent defects throughout the product lifecycle. Reviewing and validating product specifications and designs: Identifying potential quality risks and ensuring they are addressed before production. Monitoring and analyzing quality trends: Tracking Risk and Opportunity and identifying areas for improvement. Participating in process improvement initiatives: Collaborating with other teams to optimize processes and eliminate waste. Providing training and support to personnel: Educating employees on quality standards, procedures, and best practices.
• Specific Responsibilities: Risk management: Identifying, assessing, and mitigating potential quality risks. Change management: Proactively managing changes to processes and Transactions to minimize disruption and maintain quality.

Education and Experience:

• Bachelor of Science graduate in any Business-related course
• At least three years of experience in a Shared Service environment is required.