No BPO Experience Call Center Agent

Customer interaction : Answer incoming calls, emails, and chats from customers regarding inquiries, complaints, and requests.

Problem-solving : Identify customer needs, research issues, and provide solutions, aiming for first-call resolution.

De-escalation : Remain calm and professional when dealing with angry or dissatisfied customers, and de-escalate situations.

Documentation : Accurately document all customer interactions, issues, and resolutions in the company's system.

Information provision : Provide accurate information about products, services, and company policies.