Customer Service Representative

Job Description :

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will act as a liaison between the company and its customers, providing product / services information, resolving any emerging issues, and ensuring overall customer satisfaction. The ideal candidate is resourceful, empathetic, and committed to delivering an excellent customer experience.

Qualifications :

• High school diploma or equivalent; college degree preferred
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices is a plus
• Customer orientation and ability to adapt / respond to different types of personalities
• Excellent communication and presentation skills (verbal and written)