Special Project Associate - Cebu (Night Shift)

RESPONSIBILITIES :

Direct Client communication, and meeting various client demands

Communicating with Amazon sellers via email or call

Understanding all aspects of the projects including working with multiple departments, maintaining, monitoring, and summarizing project progress

Effectively respond to client issues that arise through management reporting weekly and Monthly

Updates internal tools like spreadsheets

Recommending improvements to current processes

Perform other related duties as assigned

ESSENTIAL REQUIREMENTS :

Good knowledge of how to use the computer and navigate the internet

Strong communication skills both verbally and in writing

Resourcefulness, detail-oriented, and highly organized

Strong multi-tasking skills and the ability to prioritize to quickly respond to clients and sellers

Detail-oriented and highly organized

Must be proficient in Excel functions and shortcuts

Must be able to work with minimal supervision

Must be adaptable and capable of observing frequent changes in internal and client procedures

A background in customer service is a plus

Able to work the graveyard shift

Experience with third-party marketplaces (online commerce) is a plus