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Key Account Specialist

Key Account Specialist

Dempsey Resource Management Inc.Sampaloc, Manila, National Capital Region, PH
6 hours ago
Job description

Job Description

  • Acquire and maintain strong, strategic relationships with key clients and decision-makers
  • Gain deep insight into client goals to deliver tailored solutions
  • Resolve client issues and manage conflicts professionally
  • Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.
  • Track key metrics to spot growth opportunities and boost revenue through upselling / cross-selling
  • Establishing and maintaining relationships with offline and online merchant partners
  • Monitor sales performance and contribute to business growth strategies
  • Supported back-office operations and communication across departments to deliver seamless service.
  • On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups.

Qualifications :

  • Bachelor’s degree in Business Administration, Sales, Marketing or any related field
  • Have at least 3-5 years of experience in sales or customer service role
  • Experienced in the Industry of any electronic service provider
  • Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
  • Understanding of fintech platforms and transaction workflows
  • Strong analytical thinking and problem-solving skills
  • Solid understanding of sales metrics and performance tracking
  • Skilled at managing multiple client accounts simultaneously

    • Skills :

  • Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes.
  • Adaptability in a fast-paced, tech-driven environment
  • Plus, if experienced and knowledgeable with merchant API’s and POS integration
  • Deep knowledge and understanding of mobile wallets
  • Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients.
  • Managing high-value client portfolios (e.g., merchants, billers, partners)
  • Maintaining and growing long-term client relationships
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    Key Account Specialist • Sampaloc, Manila, National Capital Region, PH