Team Manager

Employment Type : Full Time

Cebu / Baybay Site : Full Onsite

Schedule : Graveyard Shift

Salary Range : The salary will be customized according to their level of experience. Subject to evaluation.

JOB DESCRIPTION :

We are looking for an exceptional leader who can lead and effectively promote our service to the existing and prospective clientele. Must have critical thinking and problem-solving capabilities. Collaborates with other key departments to achieve operational excellence. Should be an exceptional communicator to both internal and external clients.

RESPONSIBILITIES :

Understand the business needs and objectives

Evaluate the supplier’s sales trend as the basis for prioritizing the brands that are worth selling and advertising

Manages, organizes, and drives the successful completion of team projects.

Collaborate with clients to determine the goals of team projects and strategize plans to meet those goals

Oversees agents' workloads and ensures that all assigned tasks are done efficiently and effectively.

Communicate results / suggestions / solutions to any concerns to other departments and management.

Develops and implements quality controls and departmental standards to ensure quality standards, organizational expectations and regulatory compliance.

Ensures the accuracy of the data is met and delivered by the agents promptly.

Anticipate future demands related to people and technology within your department and implement the best solutions to achieve the teams' needs.

Conduct weekly coaching sessions for productivity and behavioral improvement.

Conduct regular evaluations and performance reviews, weekly presentations.

QUALIFICATIONS :

Graduate of any Business or IT-related course; undergraduates may apply if they have at least 2 years of experience as a Team Manager in a BPO setting

Advanced knowledge of MS Excel, including formulas, functions, and shortcuts

Minimum of 1 year experience in a managerial role

Excellent communication and interpersonal skills

Proven ability to meet deadlines and manage project delivery effectively

Strong report-writing and presentation skills

Willing to work on a graveyard shift or shifting schedule during peak seasons

Familiarity with Amazon Seller Central is a plus

Must be willing to work full onsite in Cebu City / Baybay City Leyte,