Healthcare Associate

Position : Healthcare Associate

Industry : BPO / Healthcare Account

Job Responsibilities :

Handle inbound and / or outbound calls, emails, or chat related to healthcare services.

Assist members, providers, or clients with benefit inquiries, claims, billing, eligibility, and authorizations.

Provide accurate information and resolve concerns in a timely and professional manner.

Document all interactions in the system following compliance and confidentiality standards (HIPAA).

Coordinate with other teams or departments when needed to resolve complex issues.

Maintain quality and productivity standards set by the company.

Ensure empathy, patience, and professionalism in every customer interaction.

Qualifications :

At least a high school graduate (college level or graduate preferred).

Prior BPO experience is an advantage, preferably in a healthcare or insurance account.

Strong communication skills (verbal and written).

Basic computer navigation skills and ability to multitask.

Willing to work on shifting schedules, including weekends and holidays.