Center of Excellence - Assistant Manager (Alabang) | Onsite
TASQ Staffing SolutionsMuntinlupa City, Metro Manila, Philippines5 days ago
Job type
- Quick Apply
Job descriptionRelevant years of experience : 5 years minimum BPO experience in customer service and technical service desk clients / campaigns Must be proficient in both Excel (Power Query) and PowerBI (Data Analysis Expression or DAX) Leadership experience : 4 years minimum handling a team for customer service accounts Educational attainment : College Graduate any course Amenable to work in shifting schedules. Amenable to work ONSITE - Alabang Able to start ASAP. HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off
Responsibilities :
- Process Optimization : Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
- Technology & Innovation : Background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
- Training & Development : Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
- Data analytics and metric improvement : Monitors performance metrics, ensures adherence to policies, and maintains service excellence
- Customer Experience Enhancement : Analyzes feedback, implements improvements, and fosters a customer-centric culture
Requirements :
Benefits :
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Assistant Manager • Muntinlupa City, Metro Manila, Philippines