Managed IT Agent

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24 / 7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

Job Description

We are pooling for Desktop Support Technicians to join our growing team!

The Desktop Support Technician’s role is to support and maintain customer computer systems, desktops, and peripherals. This includes diagnosing, repairing, maintaining, and upgrading all computer hardware and equipment while ensuring optimal workstation performance. The position also involves troubleshooting problem areas (in person, remotely, or by telephone) in a timely and accurate manner and providing end-user assistance as needed.

We will begin contacting shortlisted applicants as soon as we get the green light to proceed with hiring.

Responsibilities

Strategy & Planning

• Support the development and implementation of new computer projects and hardware installations
• Assist in developing long-term strategies and capacity planning for future hardware and organizational needs

Operational Management

Requirements

Formal Education & Certification

Knowledge & Experience

Personal Attributes

Work Conditions

Reporting Relationship

This position reports directly to the Director of Information Technology

Benefits